Once your order ships, you will receive a confirmation email with corresponding tracking information. The tracking number and progress can be found within the order details in your account, or on the carrier’s website.

Our standard order processing time is up to seven business days. During peak periods, please allow additional processing time. Delays may result from payment authorizations, product availability, or customs processing, which could lead to longer delivery times. We appreciate your patience during these busy periods.

All orders will deliver within 7-15 business days.

Please note that potential duties and taxes vary by country. You will be fully responsible for paying all applicable Duties and Taxes directly to the relevant authority as determined and assessed by such authorities. We will have no responsibility or liability in connection with the foregoing. Moreover, if you fail to pay any Duties and Taxes without reasonable reason, causing the liability to fall on us, the carrier or any third party, the amount of such Duties and Taxes may be deducted from any refund or other amounts you may claim.

If your tracking information confirms delivery and you have not received your order, we suggest waiting 48 hours. If you still have not received your order after this window has passed, please reach out to Guest Services.

If your package has been returned to our warehouse, please contact us for further assistance.